IT Technical Support
Wednesday, 22 April 2009 15:51

IT Technical Support

 

Interpoint Technologies Ltd IT Technical Support monitor and maintain the computer systems and networks to a wide range of companies in Ireland. We install and configure computer systems, diagnose hardware/software faults and solve technical problems, either over the phone or onsite depending on the agreed Technical Support Contract
Companies rely on accessing information via computers. Problems may arise through systems failure, operator error or user misunderstanding. Businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them.
Our Technical Support Engineers are highly skilled on all aspects of IT Networking. In essence, our Technical Support Engineers are responsible for ensuring the smooth running of a company’s IT Network, which would include
• installing and configuring computer systems
• monitoring and maintaining computer systems and networks
• talking staff/clients through a series of actions, either onsite or over the telephone
• troubleshooting system and network problems and diagnosing and solving hardware/software faults
• finding solutions to problems, be it through creating a desktop shortcut or fixing a major fault on the operating system
• replacing parts as required
• providing support, including procedural, documentation
• running network applications to support systems and users
• supporting new applications
• setting up new users
• responding within agreed time limits to call-outs
• working continuously on a task until completion (or referral to third parties, if appropriate)
• prioritising and managing several open cases at one time
• rapidly establishing a good working relationship with other professionals (e.g., contract businesses) in order to make necessary repairs
• testing and evaluating new technology

For more Information on our IT Technical Support, Please contact our office on  +353 61...

 

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